Privacy Policy

About Closet Form

Closet Form is a Toronto-based custom closet and storage solutions company serving the Greater Toronto Area (GTA). We provide design, supply, and installation services for walk-in closets, reach-in closets, built-in units, mudrooms, home offices, pantries, laundry rooms, library shelving, wall beds, and media centers.

For this Privacy Policy, ‘Closet Form,’ ‘we,’ ‘us,’ or ‘our’ refers to Closet Form and its authorized representatives. ‘Client,’ ‘you,’ or ‘your’ refers to any individual or entity that engages with or inquires about our services.

Information we collect

We collect the following categories of personal information:

Contact details: full name, mailing address, email address, and telephone number
Property information: home address where work is to be performed, room measurements, photos, and design preferences
Financial information: payment method details processed securely through our payment processors; we do not store full credit card numbers
Communication records: emails, text messages, voicemails, and consultation notes
Website usage data: IP address, browser type, pages visited, and referring URLs collected via cookies and analytics tools
Project documentation: signed contracts, design drawings, invoices, and warranty records

How we use your information

We use your personal information solely for the following purposes:

To prepare, deliver, and follow up on design consultations and project quotes
To plan, schedule, and complete installation services at your property
To process payments and issue receipts and invoices
To communicate project updates, timelines, and any changes
To honor warranty obligations and respond to post-installation service requests
To comply with applicable laws, regulations, and legal processes
To improve our services, website, and client experience
To send you relevant promotional communications (you may opt out at any time)

Legal basis for processing

We process your personal data on the following legal grounds:

Contractual necessity: to fulfil our service agreement with you
Legitimate interest: to operate and improve our business
Consent: where you have explicitly agreed (e.g., to receive marketing emails)
Legal obligation: to comply with applicable laws

Disclosure of your information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Trusted subcontractors and tradespeople who assist in delivering your project, bound by confidentiality obligations
Payment processors and financial institutions to facilitate secure transactions
Cloud-based software providers (e.g., project management, accounting, or scheduling platforms) under data processing agreements
Government authorities or legal bodies when required by law or court order

Any third party receiving your data is required to protect it in accordance with applicable privacy laws.

Data retention

We retain your personal information for as long as necessary to:

Maintain the client relationship and honour warranty obligations (typically 2–5 years after project completion)
Comply with tax, accounting, and legal recordkeeping requirements (typically 7 years)

After the applicable retention period, your data is securely deleted or anonymized.

Data security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies & website tracking

Our website (closetform.ca) may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may control cookie settings through your browser. Disabling cookies may affect certain site functionality.

Your privacy rights

As a resident of Ontario, Canada, you have the following rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation:

Access: request a copy of the personal information we hold about you
Correction: request that inaccurate or incomplete information be corrected
Withdrawal of consent: withdraw consent for non-essential processing at any time
Complaint: lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us using the information below.

Children’s privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Material changes will be communicated to active clients via email or written notice. The date at the top of this document reflects the most recent revision.

Contact us — privacy inquiries

For privacy-related questions, requests, or complaints, please contact:

Closet Form2149 Yonge St, Suite 1020, Toronto, ON M4S 2A2Phone (647) 561-9874Email info@closetform.caWebsite closetform.ca